---
title: Our Team
description: Our Team of Contact Centre Gurus
---
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# OUR TEAM OF CONTACT CENTRE GURUS
- About Us
- [Our Team](https://francesquinn.com.au/our-team)
- [Our Clients](https://francesquinn.com.au/our-clients)
[](https://www.linkedin.com/in/francesquinn1/)
Frances Quinn
Chief Nerd, CEO
& Founder
**Known As:** Frances or Frankie
**Years in Contact Centres:** 20+
**Favourite Things:** Problem Solving & Thinking Outside the Box
**Drink of Choice:** Earl Grey Tea
**Random Fact:** Frances can juggle.
**Hobbies:** Yoga, Dancing & Tennis
**Life Goal:** To become the best version of myself.
**Favourite Quote:** Life is not about waiting for the storm to pass, it's about learning to dance in the rain.
[](https://www.linkedin.com/in/matthew-barker-2a808a1/)
MATTHEW BARKER
TRAnsformation
gun
**Known As:** Matt
**Years in Contact Centres:** 20+
**Favourite Things:** Large Complex Transformations
**Drink of Choice:** Strong Cappuccino
**Random Fact:** Matt has been Glacier Skiing in Antarctica.
**Hobbies:** Swimming, Travel & Marine Conservation
**Life Goal:** To ski all seven continents.
**Favourite Quote:** In 20 years from now you will be more disappointed by the things you didn't do than by the things you did, so sail away from the safe harbour. Explore. Dream. Discover.
[](https://www.linkedin.com/in/brian-beveridge-54b6a6b/)
BRIAN BEVERIDGE
Captain of
customer
experience
**Known As:** Brian
**Years in Contact Centres:** 20+
**Favourite Things:** Leadership & Customer
**Drink of Choice:** Strong Latte
**Random Fact:** Brian has lived and worked in four countries.
**Hobbies:** Swimming, Fitness & Cooking
**Life Goal:** Balancing corporate work life with personal development, learning about the body’s energy system.
**Favourite Quote:** Plan the work and work the plan. Energy flows where attention goes.
[](https://www.linkedin.com/in/thomas-van-lane-aa956576/)
Thomas van-lane
success sensei
**Known As:** Thomas
**Years in Operations:** 14+
**Drink of Choice:** Dry ginger ale & pineapple juice (AKA Welcome Drink)
**Random Fact:** Thomas once witnessed the birth of a baby llama in the mountains of South America.
**Hobbies:** Paragliding, Hiking & Playing musical instruments
**Life Goal:** Communicate in as many languages as possible.
**Favourite Quote:** And, when you want something, all the universe conspires in helping you to achieve it.
[](https://www.linkedin.com/in/colin-standen-8aa1811a/)
Colin Standen
workflow
wizard
**Known As:** Colin
**Years in Technology:** 20+
**Favourite Things: **Making Technology Sing
**Drink of Choice:** Ginger Beer
**Random Fact:** The stars that Colin saw in Central Australia have stayed with him for over 30 years.
**Hobbies:** Swimming, Road Cycling & Hiking
**Life Goal:** Be the best version of me.
**Favourite Quote:** Management is about handling complexity, Leadership is about creating simplicity.
[](https://www.linkedin.com/in/matthew-peart-b33abb1/)
Matthew Peart
Optimisation ninja
**Known As:** Matt
**Years in Contact Centres:** 17+
**Favourite Things: **Resolving problems, developing spontaneous bonds with others, sharing wisdom & experience.
**Drink of Choice:** Water
**Random Fact:** Matt once ran an art gallery.
**Hobbies:** Coaching AFL, Gardening & Bike Riding
**Life Goal: **Make a difference to mankind.
**Favourite Quote:** Regret is a fool's emotion.
[](https://www.linkedin.com/in/glenduggan/)
GLEN DUGGAN
HEAD
OPTIMISATION
GURU
**Known As:** Glen
**Years in Contact Centres:** 20+
**Favourite Things:** Optimisation & Analysis
**Drink of Choice:** Ginger Beer
**Random Fact:** Glen is a qualified chef.
**Hobbies:** Triathlon, Water Sports & Reading
**Life Goal:** To complete all the world marathon majors; New York, Boston, Tokyo, Berlin, London & Chicago.
**Favourite Quote:** You miss 100 percent of the shots you never take.
[](https://www.linkedin.com/in/david-young-a74b543/)
David young
implementation
ninja
**Known As:** Dave
**Years in Contact Centres:** 20+
**Favourite Things:** Bringing ideas to life.
**Drink of Choice:** Soy flat white
**Hobbies:** Cycling
**Life Goal:** To do amazing things.
[](https://www.linkedin.com/in/jacqueline-laing-1b041113/)
jacqueline laing
operations & transformation mastermind
**Known As:** Jacqueline
**Years in Contact Centres:** My entire Life - lol
**Random Fact:** I am learning Karate with my 5 year old niece
**Favourite Things:** My dog Brodie
**Drink of Choice:** Cappuccino
**Life Goal:** Live life it to its fullest
**Favourite Quote:** Get yourself a diary and get organised!
[mailto:athena@athenaconsulting.com.au](mailto:athena@athenaconsulting.com.au)
[Back to Top](https://francesquinn.com.au/our-team#top)
- [Contact](https://francesquinn.com.au/contact)
- [Your Maturity Assessment](https://francesquinn.com.au/maturity-score-seedling)
- [Your Maturity - Seedling](https://francesquinn.com.au/maturity-score-seedling)
- [Your Maturity - Emerging](https://francesquinn.com.au/maturity-score-emerging)
- [Your Maturity - Growing](https://francesquinn.com.au/maturity-score-growing)
- [Your Maturity - Flourishing](https://francesquinn.com.au/maturity-score-flourishing)
- [Resources](https://blog.francesquinn.com.au/athena-resources)
Athena, PO Box 1040, Cronulla, NSW, 2230, Australia 02 8313 7058 [athena@athenaconsulting.com.au](mailto:athena@athenaconsulting.com.au)